Concierge Portal: Enterprise Platform Redesign
The Concierge Portal is a cloud-based platform that powers data-driven engagement, analytics, and point-of-sale capabilities for enterprise retail systems. It connects Concierge’s endpoints, connectors, widgets, and analytics directly into a customer’s existing APIs and databases.
As the platform grew in complexity and usage, the backend experience struggled to keep pace. Internal teams relied on it daily, yet navigation was inefficient, system health was hard to assess at a glance, and the experience didn’t reflect the premium Concierge brand.
I led research, strategy, and product design to improve efficiency, clarity, and usability — while elevating the overall experience to match the brand’s positioning.
My Role
I owned the work end to end, leading research, product strategy, and UX/UI design. I partnered closely with engineering and product teams, collaborated directly with daily users, and supported the rollout of a new component library to ensure design decisions could scale across the platform.
The Challenge
The Concierge Portal was powerful, but difficult to use efficiently.
Backend users — including engineers, business analysts, and product owners — needed to manage endpoints, connectors, and analytics quickly, yet the experience required too much manual effort and context-switching. Key information about system health and performance was buried across multiple views, and the UI lacked cohesion.
At the same time, the portal needed to feel polished and premium, reflecting the Concierge brand and supporting enterprise-level workflows.
What We Built
I led the design of a new interface and workflow that made the platform easier to understand and faster to use.
A major addition was a dashboard view that gave users an immediate overview of application health and performance. Instead of hunting for data, users could quickly assess what was working, what needed attention, and where to go next.
A major addition was a dashboard view that gave users an immediate overview of application health and performance. Instead of hunting for data, users could quickly assess what was working, what needed attention, and where to go next.
Results
The redesigned portal enabled backend users to work more efficiently and confidently.
The dashboard surfaced critical analytics such as:
- Transactions by associate
- API endpoint execution
- Average API response time
By bringing these signals into a clear, centralized view, teams could monitor performance, diagnose issues faster, and spend less time navigating the system.
Why This Work Matters
This project wasn’t just about improving usability — it was about making a complex enterprise system feel understandable and intentional.
By grounding decisions in user needs, clarifying system health, and designing for scale, the Concierge Portal evolved into a product that better supported the people who relied on it every day.
Too short; want more?
I would be happy to share my portfolio deck.
Email: galindo.designer@gmail.com